Shipping and Returns, Delivery Times

Cost of Shipping throughout Italy

Category of Product: Shipping 24H (products in stock):

FREE shipping from € 599.00 Including VAT.

The cost of shipping start to € 13.75 (Tax Excl.) for amounts below € 599.00.
Please Estimate the cost of shipping in the shop cart summary.

 

Category of Product: tailor-made products (Customizable Products )

FREE shipping from € 199.00 Including VAT.

The cost of shipping start to € 12.75 (Tax Excl.) for amounts below € 199.00.

This class of products will be shipped in all cases separately from the products 24H Shipping (in stock).
Please Estimate the cost of shipping in the shop cart summary.

You cannot consolidate shipments.

Cash on Delivery (NOT AVAILABLE for Countries out of Italy).

 

Delivery time

Category of Product: Shipping 3-5 Working Days (in stock).

After confirming your order your products will be delivered within 24 hours to express courier SDA **.

The courier guarantee us delivery in 3-4 Working Days for Country out of Italy.

** In case of payment by Bank Transfer, parcels are dispatched immediately after receipt of the total amount. Normally the deposit occurs in 48-72 hours. Please note there are no deliveries at week-ends.

 

Product Category: tailor-made products (Customizable Products).

After confirming the order your products will be packaged immediately after receipt of payment or of the advance , more information on " Payment mode". The shipment will be in the agreed time when ordering.

The courier guarantee us delivery in 3-4 Working Days for Country out of Italy.

Altrovedanza is not responsible for any delays by the courier in the delivery of parcels

Client engages in any case to collect the parcel ordered and to provide an address where both always someone present to sign the withdrawal of the parcel. The cost of packaging for shipping is included in the shipping costs.

If Customer intends to arrange for their own to collection by the courier or other means, the Seller's liability on the shipment falls at the time of delivery of the parcel in the hands of the person in charge.

How can I track the shipment?

As soon as the parcels are given to the courier, (our official courier is SDA), you will receive an email confirming shipment.

In the email containing the link to follow step by step the path of your parcels

You have to wait, however, until 8.00 pm on the day of communication, so that it is

introduced in the centralized systems of SDA.

 

Return Policy for Products in Stock

1) The right of withdrawal may be exercised in accordance with the rules set out by Legislative Decree n. 185 of 22/05/1999.

2) The withdrawal may be exercised within 10 days of receipt of goods; the customer is required to contact our customer service to accord and receive authorization to return the goods.

3) The customer will receive a refund of the amount for products purchased (less shipping charges and a possible cash on delivery) within 10 working days of return of goods and verification of its integrity.

4) The repayment of the owed ​​will be paid by bank transfer or directly on the credit card with which the customer has made ​​the payment, also in case of payment by PayPal, The refund will be made ​​directly to the customer's account.

5) In some cases, such as underwear or food, products for the care of the body and person, the withdrawal may be operated only with the return of the product sealed and intact in every part.

Exchanges of Products in Stock

Altrovedanza adopts a policy of flexible exchange. In fact, if one of the products received do not fit, you can change it. Here is a simple procedure and recommendations to follow to change the product purchased.

1 The goods that you want to change, it must be in the original packaging provided with labels in good condition so that it can be resold to other customers.

2 The change can be made ​​within 15 days of receipt.

3 To change the goods (rule applies only to products in stock), just send an email

to info@altrovedanza.com, indicating the goods that you want to return and the goods with which you want to change it.

Wait for authorization by Altrovedanza for the return of the goods.

4 The return shipment is the responsibility of the customer. It can be used any means of delivery,

is important that the goods are sent by registered post, so that you have the traceability

Altrovedanza is not responsible in case of loss of the parcel.

5 As soon as Altrovedanza receives the goods, you will be contacted to define the new dispatch.

The cost of shipping the new parcel will be the same to the cost of shipping paid previously.

Address for return shipping:

ALTROVEDANZA

VIA VICENZA 465

97019 VITTORIA (RG)

If the goods are shipped to a different address, no one will be able to withdraw it will come back to the sender.

 

Return Policy for Tailor-made Products

Altrovedanza offers the possibility for many models Its large Catalogue, you can choose the color, material or size you want. These articles on this site, are marked with the lettering in the product sheet as:  

Delivery Time 3/10 working days.

Unlike the products in stock that are marked with the lettering in the product sheet :

Ready to Ship.

This is the reason why if you choose an item that is not in stock, Altrovedanza is interested in cutting the tissue and proceed to packaging.

Only for these products, we are sorry, but we cannot accept returns or exchanges as per Legislative Decree no. May 22, 1999,

n. 185 paragraph 3, point c, unless the products were delivered in measures and / or colour variations different from the ordered ones.

Nevertheless Altrovedanza undertakes to use all means to protect yourself from any errors in particular in choice of proper sizes. For this reason, on each product page you will find a link called "SIZE CHART" ,consulting our signs in 99.9% of cases, the purchase is successful.

 

If you still have doubts please write us an email with physical attributes

- Height

- Weight

- Age

- Size